Privacy policy

Privacy policy

COMPLIUM ACCOUNTS OÜ considers it important to respect your privacy and comply with all relevant laws and regulations regarding any personal data we may collect about you when you visit our website WWW.COMPLIUMACCOUNTS.EU. By using our website, you agree that we collect and use your data in accordance with this privacy policy.

This privacy policy is intended to explain what data we collect, how we use it, and what your rights are to protect your data. The policy only applies to our website and its visitors and does not apply to data collected through other channels.

The data controller for your data is COMPLIUM ACCOUNTS OÜ

Company reg. number: 16089611


phone number: +372 53 49 27 55

We collect and process information in accordance with the General Data Protection Regulation (GDPR) which came into effect on 25.05.2018.

Data collection and use

What data do we collect

The collected information includes both information that you knowingly and actively provide us with when using or participating in our services or campaigns, as well as all information that your devices transmit to us when accessing our products and services.

The data we collect includes information that you have consciously shared with us when using our services or campaigns, as well as information that your devices automatically transmit to us.

Your personal data may reach us in the following ways:

  • When you contact us via phone, email, or online chat
  • When you browse the website WWW.COMPLIUMACCOUNTS.EU
  • When you comment, rate or share any post on our social media account
  • When you join our newsletter
  • When you comment on posts on our website

Types of data collected

Personal data

We only ask you for personal information when it is necessary to provide you with a service. By contacting us or visiting our website, it is possible that you will share the following information with us:

  • First and last name
  • E-mail address
  • Postal address, country, state, city
  • Phone number
  • The conversation history between you and us

Log files

Our website WWW.COMPLIUMACCOUNTS.EU stores log files about its visitors. The collected information may include:

  • The type of device used
  • Internet Protocol (IP) address
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time of website visit
  • Entrance and exit pages on the website and number of clicks

The information in the log files is used for trend analysis, website administration, tracking visitor activity, and collecting demographic information. The information is not intended or able to identify individuals.


Like most websites, WWW.COMPLIUMACCOUNTS.EU uses “cookies”. A cookie is essentially a text file that is stored on a user’s device when visiting a website. Cookies are used to determine and save preferences, regional settings, service choices, etc.

You can choose to disable cookies in your browser settings, but this may limit your ability to fully access and use our website.”

Cookies are divided into persistent and session cookies. Persistent cookies remain on your personal computer or mobile device even after you close your browser or computer. Session cookies, on the other hand, are deleted immediately after you close your browser.

Cookies are divided according to their purpose:

Necessary cookies. Session cookies that allow you to use the services offered on our website. These cookies help users to authenticate and prevent malicious use of user accounts. Without these cookies, we cannot provide you with the desired service.

Notification cookies. These cookies detect whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember choices you make while using the website, such as saving your login data or language preferences. The purpose of these cookies is to provide you with a more personal experience and to avoid having to re-enter your preferences.

How we use data

Collected information may be used for various purposes, including:

  • Maintaining, managing, developing, personalizing, and expanding our website
  • Collecting statistics to provide better services and/or offers and understand and analyze the behavior of visitors to our website
  • Identifying you by telephone, message or e-mail
  • Sending you information and asking for feedback on our services
  • Preventing fraud and protecting our website
  • Allowing us to stay in touch with you through social media account
  • Enabling chat history reading for faster relevant advice
  • Aiming to improve the quality of our service and provide more efficient browsing solutions
  • To develop new products, services or improve their functionality
  • To facilitate and accelerate our interactions when you contact us
  • Other purposes. For example, data analysis, trend research, evaluating the effectiveness of our advertising campaigns.

In which cases it may be possible that we share your data

  • We may share or transfer your personal data in connection with a change of ownership of our company, merger, sale of assets, financing or acquisition. We will notify you of the transfer of your personal data and when they will start to be applied by the new controller of your personal data.
  • We may share your data with our partner companies, requiring them to comply with this privacy policy. Partner companies include our parent and subsidiary companies, joint venture partners or companies that belong to us.
  • We may share your data with our business partners to offer you certain products, services or campaigns.
  • We may disclose your personal data for any other purpose with your consent.
  • We are required to disclose your personal data when required by law.
  • We may also disclose your data in good faith to comply with legal obligations, protect our rights or property, prevent or identify possible misuse of our service and ensure the safety of our service users.

Retention of Your Personal Data

The company will only retain your personal data for as long as necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (such as if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The company also retains log files for internal analysis purposes. These log files are typically retained for a shorter period of time, except when used for improving the security or to improve functionality of our service or when we are legally obligated to retain such data for a longer period.

Processing of Children’s Data

None of our products or services are directed to children under the age of 13 and we do not knowingly collect personal data from children under 13. If we learn that we have processed personal data of a child under 13, we will take steps to delete such information from our files.

Your Rights to Protect Your Data

You always have the right not to share your data with us, knowing that this may affect your experience on our website. If you choose not to share your data with us, we will not treat you differently. If you provide us with personal information, you understand that we collect, store, use, and disclose it according to this privacy policy. You have the right to request details about the personal data we hold about you.

When we receive personal information from third parties, we will protect it in accordance with this privacy policy.

Even if you have previously given your consent for us to share your personal data for marketing purposes, you have the right to change your mind at any time. You always have the right to opt out of communication with us and to request that we remove your data from our databases. Occasionally, we may also ask for information to confirm your identity. If you find that the data we have collected about you is inaccurate, outdated, incomplete, irrelevant or misleading, please contact us by email at ACCOUNTS@COMPLIUM.EU or by phone at +372 53 49 27 55. We will do our best to correct any inaccurate, incomplete, misleading or outdated information.

If you believe that we have violated applicable data protection laws and wish to file a complaint, please contact us using the contact information provided in this document and provide us with all the details of the alleged violation. We will investigate your complaint immediately and respond to you in writing, providing the results of our investigation and the steps we will take to address your complaint. You also have the right to contact the regulatory authority or data protection agency.

GDPR Data Protection Rights

We want to make sure you are aware of all your data protection rights. Every user is entitled to the following:

  • Access rights – you have the right to request copies of your personal data.
  • Correction rights – you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
  • Erasure rights – you have the right to request that we erase your personal data under certain conditions. Restriction of processing rights – you have the right to request that we restrict the processing of your personal data under certain conditions.
  • Objection to processing rights – you have the right to object to the processing of your personal data under certain conditions.
  • Data portability rights – you have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.

Security of your Data

The security of your personal information is important to us, but please remember that no method of Internet communication or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its complete security.

COMPLIUM ACCOUNTS OÜ will take all reasonably necessary measures to ensure that your data is processed securely and in accordance with this privacy policy and the laws of the Republic of Estonia. Your data will not be transmitted to any organization or country, except in cases where there is a valid reason and the security of your data is guaranteed.

References to other websites

From our website, you may find links to other web pages that do not belong to us. If you click on a third-party link, you will be directed to that third-party’s website. We strongly recommend that you review the privacy policy of every website you visit.

We have no control over third-party websites and take no responsibility for their content, privacy policy, services offered, or anything else.

Privacy policy updates

If necessary, we reserve the right to make changes to this privacy policy document. After a privacy policy update, we will change the date of updating the document located below. If you visit and use our website after a privacy policy update, we will consider it as your silent consent to the changes.

Last modified 22/11/2022